01 Introduction & Eligibility
EG99 (hereinafter referred to as "we", "the Platform", or "EG99") is an online gaming and Sports Betting platform operated exclusively for users in Bangladesh. These Terms and Conditions apply to the EG99 website, mobile app, and all associated services.
By registering on our platform or using any of our services, you are deemed to have fully read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using EG99.
02 Account Register
To access EG99's services, you must create an account. You are required to provide accurate and complete information during registration. Opening an account with false or misleading information is strictly prohibited.
- Each individual may only create one account. If multiple accounts are found, all accounts will be terminated.
- Keep your account password confidential. Account access must not be shared with anyone else.
- The phone number and email address provided during registration must be valid, as they will be used for verification.
- To update your account information, please contact the support team and submit the required documentation.
- EG99 may request additional identity verification (KYC) at any time. Withdrawals may be temporarily suspended until verification is complete.
03 Eligibility & Age Requirements
EG99 strictly prohibits participation by minors. The platform is intended solely for adults aged 18 and above.
- At the time of registration, you must confirm that you are at least 18 years of age.
- A copy of your National ID or passport may be requested for age verification.
- If a minor's account is identified, it will be closed immediately and the balance will be forfeited.
- EG99 is committed to responsible gaming. If you feel your gaming is getting out of control, please contact our support team immediately.
04 Deposits & Withdrawals
Deposits and withdrawals on EG99 are available via bKash, Nagad, and Rocket. All financial transactions are processed through secure, encrypted channels.
- The minimum deposit amount is BDT 300 and the minimum withdrawal amount is BDT 500.
- A maximum daily withdrawal limit applies — see your account dashboard for details.
- Withdrawals are typically processed within 1–5 business days. For urgent matters, please contact support.
- Deposits and withdrawals must be made from a mobile banking number registered under the same name as the account.
- Deposits or withdrawals from third-party accounts are not accepted and may result in the transaction being cancelled.
- Eg99 reserves the right to put payments on hold pending investigation of any suspicious transactions.
05 Bonuses & Promotions
EG99 regularly offers a variety of bonuses and promotions. Each offer comes with its own terms and conditions, which must be followed.
- The welcome bonus is available to new members only and is based on the first deposit.
- Each bonus has its own wagering requirements. A specified amount must be wagered before the bonus can be withdrawn.
- Multiple bonuses cannot be used simultaneously unless explicitly stated in the promotion.
- Winnings from bonus funds are subject to wagering requirements before withdrawal.
- Promotional codes are single-use only. If misuse is proven, the bonus will be voided.
- EG99 reserves the right to modify or cancel any bonus or promotion at any time.
06 Betting Rules
Placing bets on EG99 requires adherence to a set of basic rules. These rules apply equally to all players.
- Once a bet is confirmed, it cannot be cancelled or changed.
- EG99 reserves the right to void bets accepted at incorrect odds due to a technical error.
- In live betting, any bet placed after the score or outcome of an event has already been determined will not be accepted.
- Bets placed on events involving match-fixing or suspicious activity may be voided.
- The maximum single bet amount is set individually for each event.
- Slots and casino games use an RNG (Random Number Generator), ensuring completely fair and unbiased outcomes.
07 Prohibited Activities
Certain activities are strictly prohibited to maintain a fair environment on EG99. Engaging in any prohibited activity may result in immediate account closure and forfeiture of your balance.
- Bonus Abuse — exploiting system loopholes to claim excess bonuses.
- Operating multiple accounts or using another person's account.
- Attempting to hack or manipulate any software or system on the platform.
- Money laundering or conducting transactions using funds from illegal sources.
- Creating or verifying an account using a false identity or forged documents.
- Placing bets or playing games using automated bots or scripts.
08 Security & Privacy
EG99 takes the protection of your personal information and financial data very seriously. Our full Privacy Policy is available on a separate page.
- All data is secured with 256-bit SSL encryption.
- Your personal information is never sold to third parties.
- Information may be shared with regulatory authorities when required by legal obligation.
- If suspicious activity is detected on an account, EG99 may temporarily lock it as a security measure.
09 Account Closure
You may close your EG99 account at any time by contacting the support team. EG99 also reserves the right to close accounts under certain circumstances.
- Violation of these Terms and Conditions may result in account closure without prior notice.
- Any applicable balance (subject to conditions) will be returned upon account closure.
- If an account is closed due to fraud or illegal activity, the balance may be forfeited.
- Voluntary account closure requests will be processed within 7 business days.
10 Changes to Terms
EG99 reserves the right to update these Terms and Conditions at any time. Any changes will be communicated to you via platform notifications or email.
- Updated terms take effect from the date they are published.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
- The most up-to-date version of our terms will always be available on this page.