01 What Is Responsible Gaming and Why It Matters
Responsible gaming means enjoying gaming as a form of entertainment — without letting it become an addiction or a source of financial hardship. At EG99, responsible gaming is not just a policy; it is a promise.
Many people in Bangladesh now enjoy online gaming and Sports Betting as a form of entertainment. However, in some cases gaming can spiral out of control — turning from a source of fun into a serious problem that affects family life, relationships, and finances.
EG99 wants you to always game safely and responsibly. That's why we offer a variety of tools, resources, and support options to promote responsible play. The core principles of responsible gaming are:
- Treat gaming as entertainment, not a source of income.
- Set a budget and time limit in advance, and stick to it.
- Never play when you are tired, stressed, or under the influence of alcohol.
- Do not chase losses by placing more bets.
- If gaming starts affecting your daily life, seek help right away.
- Talk openly with family and friends about your gaming habits.
02 Signs of Problematic Gaming
We don't always notice when our gaming habits start heading in the wrong direction. Review the list below — if any of these apply to you, it may be time to take action.
| Signs | Description | Level |
|---|---|---|
| Overspending Your Budget | Betting more than your set limit and unable to stop | Warning |
| Chasing Losses | Placing bigger bets to try to recover lost money | Risky |
| Gaming in Secret | Hiding your gaming habits from family or friends | Warning |
| Neglecting Daily Responsibilities | Spending more time gaming at the expense of work, family, or studies | Risky |
| Gambling on Borrowed Money | Borrowing money or selling assets to fund gaming | Risky |
| Irritability or Restlessness | Feeling irritable or restless when not gaming | Warning |
| Irregular Sleep and Eating | Gaming is disrupting your sleep and eating routines | Warning |
03 EG99's Responsible Gaming Tools
EG99 provides a range of effective tools to help you maintain healthy, controlled gaming habits. You can activate these tools directly from your account settings.
Deposit Limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded. Reducing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once you reach that limit, EG99 will automatically end your session.
Session Time Limit
Set a maximum time limit for each gaming session. When the time is up, eg99 will notify you and can automatically log you out if needed. This is highly effective at preventing excessive play.
Cooling-Off Period
Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, you will not be able to log in. It is a simple way to step back for a short time.
Self-Exclusion
Self-exclusion lets you close your account for anywhere from 6 months to permanently. Once active, you cannot lift it yourself until the chosen period has fully elapsed. This is the most effective step for serious cases.
Reality Check Reminder
You will receive a notification every 30, 60, or 90 minutes showing your total time spent and amount wagered. This keeps you aware and reminds you of the bigger picture.
04 How to Set Limits Correctly
The most effective way to game responsibly is to set your budget and time limits before you start playing. Many players overspend in the heat of the moment — having limits in place beforehand makes it much easier to stay on track.
- Set a Separate Monthly Entertainment Budget: Set aside a small portion of what remains after covering essential household expenses, savings, and emergency funds for gaming.
- Stop When You Lose, Don't Chase: Chasing losses by placing bigger bets is the worst thing you can do. Once you hit your set loss limit, stop for the day.
- Set Your Daily Time Limit: Decide in advance how long you will play. Keep track of the time.
- Take Regular Breaks: Take at least a 10-minute break every hour. Get up, drink some water, and take a short walk.
- Withdraw Your Winnings: Set aside a portion of your winnings. Avoid putting everything back on the line.
05 Check Yourself
Read the following questions carefully and answer them honestly. If more than 3 of your answers are "Yes", you should seek professional help.
Gaming Health Check
Have you ever spent more than your set budget on gaming and felt regret afterwards?
Have you ever placed bigger bets in an attempt to win back money you lost?
Has gaming negatively affected your relationships, work, or studies?
Have you hidden from family or friends how much money you've spent on gaming?
Do you feel irritable, restless, or stressed when you are unable to play?
Have you ever borrowed money or dipped into emergency savings to fund gaming?
Have you tried to cut back or stop gaming but couldn't?
06 Minor Protection
EG99 strictly prohibits anyone under the age of 18 from using the platform. Keeping minors away from gaming is not just a legal requirement — it is our moral responsibility.
- Age verification is mandatory at registration — a national ID or birth certificate is required.
- If an account holder is suspected to be under 18, eg99 initiates an immediate verification.
- If a user is confirmed to be a minor, the account is permanently closed and all associated data is deleted.
- Parents can contact our support team to learn more about or report a minor's gaming activity.
- It is recommended to use parental control software on family computers or shared devices.
07 Where to Get Help
You don't have to face problem gambling alone. EG99's support team is always here for you. You can also use the resources below to access professional help.
EG99 Live Chat
24 hours a day, 7 days a week — our support team is ready to help you with any issue right away.
Email Support
[email protected] — reach out confidentially with any concerns. You'll receive a response within 24 hours.
Professional Counseling
Talk to a mental health professional or counselor. It takes courage, not weakness.