01 Introduction
EG99 (https://eg99.onl) is a trusted online gaming and Sports Betting platform in Bangladesh. We are fully committed to protecting our members' privacy. This Privacy Policy explains how EG99 collects, uses, and safeguards your personal information.
This Privacy Policy applies to EG99's website, mobile application, and all associated digital services. By using our platform, you are deemed to have accepted this Privacy Policy.
If you have any questions about this Privacy Policy, don't hesitate to reach out to our support team. We're always here to help.
02 Data Collection
EG99 collects your information in a number of ways. Below is a detailed breakdown of what we collect and how:
| Types of Data | Example | Collection Method |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration form, KYC verification |
| Contact Information | Mobile number, email address | Registration and login process |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser type, device model | Automatically (cookies, logs) |
| Usage Data | Game history, betting records, login times | While using the platform |
03 Use of Data
EG99 uses the information it collects only for specific, defined purposes. We never use your data for unrelated reasons.
- Account creation and management — to handle registration, login, and account security.
- To process financial transactions — including deposits, withdrawals, and payment verification.
- Identity verification (KYC) — to meet legal requirements and prevent fraud.
- Customer support — to resolve your complaints, queries, and issues.
- Personalized experience — to suggest games and offers based on your preferences.
- Security protection — to detect and prevent suspicious activity.
- Promotional communications — to keep you informed about bonuses, offers, and updates (subject to your consent).
- Legal compliance — to meet the requirements of regulatory authorities.
05 Cookie Policy
EG99 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored in your browser that help make the platform run more smoothly.
- Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Performance Cookies: To monitor site speed and usability. These cookies collect anonymous data.
- Functionality Cookies: To remember your language preference and layout settings.
- Analytics Cookies: To analyze which pages are most visited, so we can improve our services.
06 Data Protection Measures
EG99 uses industry-leading security technology to protect your personal and financial information. Our security framework operates across multiple layers.
- 256-bit AES encryption — all stored data remains encrypted at all times.
- SSL/TLS protocol — all communication on the website and app is carried over secure HTTPS channels.
- Two-factor authentication (2FA) — an extra layer of security when logging into your account.
- Firewall and intrusion detection — unauthorized access attempts are automatically detected and blocked.
- Regular security audits — third-party experts routinely test our systems.
- Data backups — regularly encrypted backups stored on secure servers.
07 Data Retention Period
EG99 does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations.
| Types of Data | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Financial transaction records | 7 Years | Tax & Financial Compliance |
| KYC documents | 5 Years | AML Policy |
| Gaming History | 3 Years | Dispute Resolution |
| Log Files | 12 Months | Security Monitoring |
08 Your Rights
As an EG99 member, you have a number of important rights over your personal data. We fully respect and uphold each of them.
Right to Access Your Data
You can view and download the information stored in your account at any time.
Right to Correct Your Data
You may contact the support team to request corrections to any inaccurate or outdated information.
Right to Delete Your Data
Where no legal obligation applies, you may request the deletion of your data.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Data Portability
You may request your data in a structured, machine-readable format.
Right to Object
You may object to marketing communications or certain types of data processing.
09 Minor Protection
EG99 strictly prohibits use of the platform by anyone under the age of 18. We never knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration.
- If a minor's account is identified, it is immediately suspended and all stored data is deleted.
- If parents have any concerns, they can contact our support team — we act promptly.
10 Privacy Policy Updates
EG99 may update this Privacy Policy from time to time. We will notify you of any significant changes via email or a platform notification.
- The revised policy will take effect from the date of publication.
- Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
- The most current privacy policy will always be available on this page.